Dale Laboratories Current Customer Survey

Customer Survey

Thank you for using Dale Laboratories.
This survey is designed to help us provide the services that best meet your needs. We appreciate your taking the time to answer these questions.
Be sure to enter your full name and complete address so that we can send you a coupon for your free 8x10 enlargement.

Please note that this special offer is limited to one coupon per household. U.S. residents only.

Salutation:

First name:

Last name:

Address:

City:

State:

ZIP Code:

Daytime phone number:

Email Address:

Age:

Education:

Annual Household Income

What photographic services do you use?

How long have you been using Dale Laboratories?

What percentage of your film processing do you send to Dale Laboratories?

What percentage of your enlargement orders do you send to our lab?

Why do you take pictures?

What types of pictures do you take?

What photographic equipment do you own?

What type of film do you generally shoot?

What brand of film do you generally shoot?

How many rolls of film do you shoot a year?

We are considering adding some new online services and would like to know if they would add value to your photography.
Free Online Delivery - We would digitally scan and store your 35mm pictures when you send your film to us for developing and printing. You would be notified by email when the images were ready for online viewing. All you'd need to do is to click an online link to preview your photos and share them with family and friends.

How valuable would online viewing & sharing of your photos be to you?

Would free online delivery of your pictures...before you received your prints in the mail...be likely to cause you to use our film processing services more often?

Would you like to be able to order quick reprints online? With this service you would be able to order 4"x 6" (50¢), 5"x 7" (75¢) or 8"x 10" ($3.50) prints of the digitally scanned images.

Yes

No

Would you like to be able to order high-resolution downloads of your photographs (~2MB per image) to store on your hard drive and print yourself?

Yes

No

What do you think is a fair price for each high-resolution download?

Do you own a digital camera?

Yes

No

If you own a digital camera, what types of prints do you make of your pictures?

Inkjet

Laser Prints

Dye Sublimation

I Order Prints From A Retail Photo Store

I Order Prints From An On-Line Photo Printing Service

I usually don't make prints of my digital pictures

Are you satisfied with the color quality you're receiving on your prints?

Yes

No

Some of the time

Which online print service...if any...have you used?

Were you satisfied with the color quality and service you received from the online print provider?

How often do you buy products online?

What can we do to improve our service?

Please allow two weeks for delivery of your free enlarging coupon due to high demand.
The Laboratory reserves the sole right to determine eligibility for this offer.
This special offer may be rescinded at any time.

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