Client Satisfaction Survey Template

Don’t just hope the customer experience is excellent at your business or organization; easily find out by soliciting customer feedback with this Client Satisfaction Survey Form Template from Formsite. This fully digital, online survey can help businesses and organizations glean actionable feedback and improve customer retention. Each Formsite form is fully customizable with our drag and drop editor, so you can add and remove fields, insert open ended questions, experiment with question types, and more. In other words, if this customer feedback survey template doesn’t include everything you need, you can just change it — no coding or HTML knowledge necessary.

Make this customer satisfaction survey template part of your regular customer success workflow. Send it to new customers after they make a purchase. Alter the customer satisfaction survey questions to target repeat customers, so you can learn more about what drives customer loyalty. Use this evaluation survey to gather valuable feedback when you send out emails, post on social media, or send out digital receipts. Because it’s mobile-friendly, response rates will be higher than with paper forms.

Flexible and user friendly, Formsite’s Client Satisfaction From Template allows the data you collect to be exported into a variety of formats, including Excel, Google Sheets, MS Word, PDF, and your CMS. Users can also set up optional notifications so your customer support team receives an alert each time a respondent submits a new form.