Net Promoter Score (NPS) Survey Template

Streamline how you gather customer satisfaction and customer experience information by tracking real-time customer, client, and/or patient sentiment with the NPS Survey Form Template from Formsite. This easy to use Net Promoter Score questionnaire ensures that you and your team get the data you need to know exactly how customers feel about your business or organization in order to set internal benchmarks, measure external benchmarks, respond to detractors and negative feedback quickly, and improve customer retention.

This straightforward sample NPS survey template asks the NPS survey question that is at the heart of the Net Promoter Score (NPS Score): “How likely is it that you would recommend this company and its product/service to a friend, family member, or colleague?” You can easily edit the question, as well as the look and functionality of the form so it suits your exact needs. Set the form up so a follow-up question is triggered based on respondents’ answers. Add additional questions and question types if you like. Include open-ended questions if you need more qualitative feedback. No matter what you need to change, our intuitive drag and drop editor makes it easy. No coding or HTML knowledge necessary.

This simple customer satisfaction survey template can easily become a regular part of your customer success workflow. Email it to new customers after they make a purchase. Send it out on social media to target repeat customers, so you can learn more about what drives customer loyalty and word of mouth business. This Net Promoter Score survey, like all Formsite forms, is mobile-friendly. Submitted survey data is easy to export into a variety of formats for further use and analysis, including Microsoft Word and Excel, Google Sheets and Docs, PDF, and your CRM.