Many organizations have recently needed to discover new online ways to do things. Ecommerce isn’t new for most of us, but some interactions have needed to join the virtual world fast. Everything from schooling to grocery shopping to regular Monday meetings now rely on online tools. Using Formsite for customer service forms keeps organizations connected to users in real time.
Examples of customer service forms include:
Formsite features for remote team collaboration have been part of the system for a long time. Global organizations who need to stay connected use our built-in reporting and Workflow features in real time. Alternatively, individual form owners may need data on multiple devices. Regardless of the number of contributors, Formsite forms have built-in features to make remote teams easier.
The most popular remote collaboration features include:
As the pandemic COVID-19 continues to impact everyone, Formsite has made a few operational changes to support the global community. These changes help to protect our employees and vendors while maintaining the high level of support we’re proud of.
For our customers, we do not expect any degradation of service as a result of the pandemic. Our organization has prepared for remote operations and our team has responded to the general request for social distancing. All development and support staff recently relocated to safe home-based work for the safety of them and their community. Our global teams have also mostly transitioned to home-based work for the safety of everyone.
We expect to continue development as normal and at the same pace we have maintained in the past. Our design and development staff continues their work uninterrupted and are nearing completion of major updates for the near future.
Support personnel continue to provide technical and strategic help with no change in response times or quality. Our entire support staff is located in central USA around the Chicagoland area and has professional technical backgrounds. We provide very fast answers during business hours (U.S. Central time), typically within one or two hours. Non-business hours, weekends, and holidays are supported by the same staff, albeit at slightly longer intervals.
Formsite uses the cloud-based processing advantages of Amazon’s Web Services (AWS), so we expect no real impact for all customers. We developed our monitoring and administration abilities with remote access from the beginning and continue business as usual.
We wish you, your colleagues, and your families enduring health, productivity, and security in the months ahead.
Many times organizations want to collect responses while keeping the visitors anonymous. These can be forms or surveys to collect suggestions or complaints while not exposing the visitors’ information. Anonymous surveys are easy at Formsite.
Some pros and cons of anonymous surveys include:
Pro
Online forms keep conferences working for organizers, vendors, sponsors, and attendees. From registration forms to follow-up surveys, get started fast with our form templates for conferences.
Trade shows, home shows, annual conferences, job fairs—every kind of event needs forms. Using forms for data collection makes for easy registrations, operations, marketing, and follow-up.
Some examples of form templates for conferences include:
Formsite’s integrations let form owners create automated systems for processing form data. Some integrations work with uploaded files and others work with results answers, and some do both. The Google Sheets integration keeps a copy of the form results in a Google spreadsheet, which offers many possibilities.
Some of our best Google Sheets tips include:
Here’s how to set up the Google Sheets integration:
Find online order form templates for easy e-commerce at Formsite. Our templates give form owners a quick start when building new order forms. Using the online order form features and items in our form builder help make e-commerce easy.
Examples of order forms include:
Formsite now has the ability to send results documents to Box accounts along with attached files. The Box integration originally allowed forms to send copies of uploaded files to a Box folder. This new enhancement gives form owners a way to save PDF or Word documents of form results to Box.
As a team sharing tool, Box lets users access the same file area as a collaboration and productivity service. Another popular use for Box is as a file backup system to secure uploaded files and allow for remaining under the Formsite file space limit.
As a team sharing tool, Box provides a shared folder for any device to access at any time. Creating or updating files syncs to all folders on all connected devices. Some typical uses include team sharing, backup copies, and real-time notifications for new files. The cloud storage and automation features of Box allow form owners to create powerful team workflows. Some features of Box’s cloud storage service include:
Formsite and Dropbox have worked together for a long time to send uploaded files from online forms to a Dropbox folder. This update lets form owners send results data along with uploaded files. Combined with the Results Docs features, forms can send results to Dropbox as PDF or Word documents after every submission.
Dropbox provides a shared folder for any device to access at any time. When adding new files or updating existing ones, the changes apply to all folders on all devices.
Common uses include team collaboration, backup copies, and real-time notifications for new files. The cloud storage features of Dropbox allow form owners to create powerful team workflows. Some features of Dropbox’s cloud storage service include:
Use Formsite’s Microsoft OneDrive integration to send form results and uploaded files to a OneDrive account. Choose to send to OneDrive Personal, OneDrive for Business, and SharePoint document libraries. Awesome for making shared file spaces for teams or an automated back-up for form results. Form owners can set up forms to send results to OneDrive with many options.
Microsoft OneDrive is an automatic part of the Windows operating system and works as a desktop application. The fundamental use lets users save and access files across multiple devices. The cloud-based file storage lets OneDrive users share with others and access files wherever it’s installed.
OneDrive Options:
Microsoft OneDrive Personal: An individual OneDrive account as part of every Microsoft account. When a Windows user creates a new Microsoft account, the OneDrive folder is automatically created. The OneDrive Personal folder appears as a folder in Windows and displays its contents wherever the Microsoft account logs in.
Microsoft OneDrive for Business: Allows for a large number of accounts to access a shared cloud storage area. Designed for sharing within an organization, some plans also allow access to the Office 365 applications. Other features include SharePoint connections, mobile apps, video conferencing, email hosting, and more.
SharePoint: Sites created with specific members and content to make collaboration easier. SharePoint sites let teams create specialized environments with common resources and targeted channels.