Improve customer satisfaction and gather customer feedback quickly and efficiently with the Customer Complaint Form Template from Formsite. This simple online feedback form makes it easy for customers to share complaint details. Post the feedback form template directly to your website, share it to social media, or send it directly to customers using a custom link. The form can be used to gather more information and try to resolve the situation with the complainant before the situation is elevated or they leave you a negative review. Ideal for use regarding faulty products or service complaints.
Use our prebuilt form sample or modify the form to meet your needs using our easy-to-use form builder. Collect customer information, along with the type of service or product they are referencing, and other information that would be helpful in creating a resolution to their complaint. Get notified any time a new online form is submitted and export the form data into a variety of file formats including Excel, MS Word, PDF, and more. If the complaint involves an employee, you can also use the form data as a record to provide to Human Resources.