Get help managing your customer service and support operations. Collect issues and tickets from your users, and optionally send them to a third party service.
Customer Complaint Form
Improve customer satisfaction and gather customer feedback quickly and efficiently with the Customer Complaint Form Template from Formsite. This simple online feedback form makes it easy for customers to share complaint details. Post the feedback form template directly to your website, share it to social media, or send it directly to customers using a custom link. The form can be used to gather more information and try to resolve the situation with the complainant before the situation is elevated or they leave you a negative review. Ideal for use regarding faulty products or service complaints.
Use our prebuilt form sample or modify the form to meet your needs using our easy-to-use form builder. Collect customer information, along with the type of service or product they are referencing, and other information that would be helpful in creating a resolution to their complaint. Get notified any time a new online form is submitted and export the form data into a variety of file formats including Excel, MS Word, PDF, and more. If the complaint involves an employee, you can also use the form data as a record to provide to Human Resources.
Bug Submission Form
Make reporting bugs simple and streamline the bug report process with the convenient Bug Submission Form Template from Formsite. A good bug report makes bug tracking much faster and more efficient because it offers developers immediate access to the important details they need to implement bug fixes. The bug report form integrates seamlessly with a variety of different web platforms making the bug reporting process easy and straightforward for both end users as well as quality assurance teams.
Use our prebuilt template, or customize it to make it your own. Incorporate fields such as steps to reproduce, operating system, browser, expected result, and more. All Formsite forms are mobile-friendly which means that users can submit a new bug report from any device. With optional notifications, your team can be alerted right away. Check out our sample bug report below.
Support Ticket Form
Streamline the way you manage support tickets with the Support Ticket Form Template from Formsite. Increase efficiency and customer satisfaction when you make it easier for your support team to manage incoming help desk requests. Why invest time, money, and countless resources in a complex ticketing system when you can publish a new ticket form to your website in minutes?
Use our prebuilt support ticket form or customize it to meet the needs of your support team. The form builder allows you to include all the form fields that you need in order to gather the correct information from any new service request. Embed the form in your help section so customers can see FAQs and other helpful documentation prior to submitting a new request. If they still need help, they can fill out the support request form directly from your website and even include file uploads like screenshots for supporting information. Notifications allow your support team to react quickly when customers create tickets. Works with WordPress and a variety of other website platforms.
Warranty Registration Form
Quickly collect product warranty information with this user-friendly warranty registration form. This simple form template streamlines the product registration process. Collect all of the necessary customer and product information on one, mobile-friendly form.
Customize the form to include things like model number, serial number, purchase date, customer contact information and more. You can also choose to send notifications after new warranty registration form results and share them with other members on your team. Collecting new product warranty registrations has never been easier. Get started with this template today!