Frequently asked questions

What do the symbols mean next to my results?

Payment SuccessfulThe charge was successful.
Extra InformationThe charge was successful, but additional information is also available, such as a refund or duplicate order. The order also may have been updated, changing the total amount.
Payment IncompletePayment was incomplete or your account is not set up correctly.
Payment FailedThe customer's payment attempt has failed.

Over 1 Billion forms submitted