Yearly Archives: 2009

Improvements for Large Customers

If you have over 100 forms in your account, we now implement paging logic on the Home page. This enables the Home page to load much faster as it is not necessary to load the details for every form in your account all at once. We have also improved the Results Download performance for very large result sets. Our old way of downloading information relied on loading everything into memory before producing the download file. On occasion, this became an issue for accounts that had over 100,000 stored results as we sometimes ran low on available memory. We now do not use memory to store all results and have processed downloads containing over 200,000 results.

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Run on your Custom Domain

6/2013: This feature has been discontinued and is no longer available. If you have reached this page in an attempt to show your form on your site, look into embedding your form or inquiring about our White Label service.

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While many of you are fans of Formsite, you are not necessarily fans of having in the link to your forms. Many of you use frames or Iframes or embed our form in an effort to hide our domain. We understand this and support this.

As of today, we are offering an even more interesting alternative – run our software on your own domain. This is an extra add-on service that we are charging $49.95 monthly for. Essentially, we setup a domain for you, including SSL, and all of your forms are accessed and processed off of this domain. Everything else works exactly as it does today. All email comes from your domain and all pages including error pages, success pages, multiple page forms, etc come from your custom domain. There is no Formsite branding, there is never a mention of, and you will never see in any link associated with your forms.

Additionally, you control the content of the root index page at your domain. This is very powerful as it enables you to market/brand your services. Your users will not be aware that you are using to host and process your forms. So, you get all of the power of Formsite with complete control of branding/marketing of your custom domain.

Contact us today so that we can get you setup. If you have an existing account we can seamlessly make this change so that all of your old links will still work and your data will remain as is. We will have you up and running on your own custom domain in less than 48 hours.

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Enhanced Order Form Functionality

We have lifted the multiple page restriction on all order forms. All order forms can now span multiple pages. This includes PayPal, Google Checkout, and You may also include skip/branching logic in any order form now.

Many of you have worked around our functionality limitations to accept both credit cards and checks on the same forms. This has led to some forms that while functional were not as clear to the end user as they could be. With this release, we have now included paying by check as an option in the Payments area. We now have a very clean way for you to accept multiple payment types including checks. See how it works.

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New Servers and Networking Hardware

Having started in 1998, it would be easy to overlook replacing certain servers, networking components or cables. We are proud to say that every single piece of physical equipment used by Formsite, including servers, network switches, power cables, and network cables is now less than three years old. The majority of our equipment is now less than one year old. This is a big statement when you have been around for as long as we have as it means lots of equipment has been phased out and replaced.

Interestingly, we didn’t think we’d need to replace power cables and network cables when we recently installed new servers. Why not use the existing cabling? When we went to pull out some servers that had been in operation for over 3 years, we found that the heat from the servers had “baked” the power cables to the point that they were brittle. When we bent the power cables, they became useless.

We have learned from that experience and are committed to continuing to have what we feel is the absolute best infrastructure money can buy. We have not spared any expense on our datacenter, servers, or network setup. During our busiest time of the week we are currently operating at less than 10% of our server capacity and at about 20% of our network capacity.

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